Order status & trackingUpdated a year ago

How do I check the status of my order?

As soon as your order is placed, you will be charged at the time of purchase. You will then be sent a confirmation email that includes your invoice and order details.

When your order has shipped, you will receive an email notification from us which will include a tracking number and shipping information you can use to check its status. Please allow a few days for the tracking information to become available.

Where is my order?

If you haven’t received your order and your delivery estimate has passed, please contact us with your name and order number, and we will look into it for you.

What should I do if my package shows 'delivered' in the tracking information but I can't locate it?

If the tracking information states that your package has been delivered, but you cannot locate it, please check for the following:

• Is a note left on my door stating to pick it up at the post office?
• Does a neighbour or building manager have the package?
• Is the package hidden near my porch, garage, or shrubs around my home?

Sometimes, couriers will leave packages in areas they determine to be safe, if no one answers the door. Unfortunately, this is a Canada Post policy and YesWellness.com is not liable for lost orders, packages that are delivered incorrectly, or shipments that are deemed undeliverable.

If you cannot locate your package and your tracking information states that it has been delivered, please contact us immediately and we will look into the issue for you.

My package shows 'undeliverable' in the tracking information. What now?

If a shipment has been deemed as undeliverable and is sent back to YesWellness.com, we will provide you with a full refund (minus shipping costs). Undeliverable orders will not be reshipped, and instead, a new order should be placed.

What happens if I accidentally made an order address error?

Please double check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

If you incorrectly entered your address during the checkout process, it will be "Returned to Sender" via Canada post. For this reason you will be charged an additional fee before the corrections to your address will be made. You will be contacted regarding the cost of the return and reshipment of your order.