Shipping & delivery policyUpdated a day ago
Shipping & Delivery
Enjoy free shipping on orders over $89 within Canada; shipping fees apply for orders below this threshold and for US shipments (see below for restrictions).
Delivery times vary based on location and stock availability, with a processing time of 1-3 business days before shipping. Most Canadian orders ship within 1-10 business days. These estimates may vary during Canadian holidays and high-volume periods.
Stay updated with order status through email notifications and online package tracking.
We ship within Canada and to the US.
Shipping Costs
Shipping within Canada:
Order Value CAD (before tax and after discounts) | Shipping Fee (CAD) |
|---|---|
$89 or more | Free Shipping * |
Up to $89 | $9.95 |
* See below for a list of items that do not qualify for free shipping.
Shipping to the United States:
Order Value CAD (before tax and after discounts) | Shipping Fee (CAD) |
|---|---|
Up to $99 | $9.95 |
$100 to $150 | $39.95 |
$150 to $300 | $59.95 |
Over $300 | $79.95 |
US orders may be subject to Customs and Duties fees. For more details, contact your local customs office.
Items Not Eligible for Free Shipping
The following items are excluded from our free shipping policy:
Rumble Case
Lilly of the Desert Aloe Vera
Lumiere de Sel Crystal Salt Lamp (Jumbo & Medium)
Vega Shake Case
Boo Bamboo Baby Wipe Case
Purica MSM 11 lbs.
Purica Recovery EQ Extra Strength 5 kgs
Blue Monkey Drink Case (or more than 10 bottles)
Iso Pure Drink Case
Guru Drink Case
Koe Drink Case
Protein Shake Tubs (5 lbs and higher from brands such as Mutant, Nutrabolics, Optimum Nutrition, Dymatize, Allmax, Precision, PVL, PS)
This list is not exhaustive and may be updated at any time.
Delivery Times
Canada:
Shipping Method | Estimated Delivery Time |
|---|---|
Expedited Shipping | 1-10 business days * |
Express Shipping | Local & Regional: Next business day * National: 2 business days * |
United States:
On July 30, an Executive Order was issued by the White House regarding the elimination of the de minimis, effective August 29, 2025. This was a big change, as the de minimis exemption has been in place since 1938. When implemented (presumably August 29, 2025) the order outlines that the low value goods exemption to duties to the US (under $800 US) will be removed from all countries. This would mean the value of the items will be subject to duties. So far there has been little instruction on how to collect and remit these duties.
Until the effects of the removal of de minimis by are fully understood by ourselves, postal authorities, customs and others, we are suspending all orders and shipments to the US. We expect to have clarification in the months to come.
We are very sad to take this step as we have served our valued US customers for many years. Once we have a better understanding of the mechanisms of collecting and paying tariffs and have built this information into our systems, we expect to resume servicing our valued US customers.
Additional Shipping & Delivery Information
Order Address Errors:
Please verify your shipping address during checkout. If the address is incorrect, the order will be returned to sender. You will be responsible for additional fees to correct the address and reship the order.
In-Store Pickup:
Skip shipping fees by selecting the "Pick up" option at checkout. You'll be notified when your order is ready for pickup. Bring your order confirmation email and valid ID for collection.
Safe Drop Shipments:
We do not offer safe drop shipments. All orders must be received by someone at the delivery location.