Information about our checkout process, currency, and payment methods.

<h2 id="isPasted"><strong>What payment methods do you accept?</strong></h2><p>You can purchase on our website using a debit or credit card.</p><p>We additionally offer the following payment methods: Shop Pay, PayPal, Amazon Pay, Apple Pay, and Google Pay.</p><p>You can choose these payment methods at checkout.</p><h2 id="which-currency-will-i-be-charged-in"><strong>Which currency will I be charged in?</strong></h2><p>We currently only support the following currencies: CAD and USD.</p><p>To change the currency, use the toggle menu located in the header or footer of our website (or menu if on your phone.)</p><p><img src="https://attachments.gorgias.help/lg26/hc/j7zv/screen%20shot%202024-02-15%20at%2011.00.35%20pm-dc8c6ddd-4d85-4bff-b157-7e9719529ac1.png" style="width: 189px;" class="fr-fic fr-dib"></p><p>If your credit or debit card uses another currency, then you will be charged in CAD or USD. Your bank will apply the corresponding conversion rate of the currency you choose.</p>

Checkout & currency

Information about our price match guarantee and process.

<h2 id="isPasted"><strong>Do you offer price matching?</strong></h2><p>Yes we do! Our Price Match Guarantee ensures you receive the best pricing for the products you purchase from us.*</p><p>Below, you&apos;ll find answers to common questions about our price match process.</p><h2 id="isPasted"><strong>What is your Price Match Guarantee process?</strong></h2><p id="isPasted">If you find a lower price on an identical product from a registered Canadian retailer who ships from and within Canada, we&#x2019;ll match that price.* Please note that the product must have the same unit of measure, dimensions, colour, variant, and model to qualify. Here&#x2019;s how to request a price match:</p><ul><li style="font-size: 16px;"><strong>In-Store Orders</strong>: When you visit our retail store, bring proof of the competitor&apos;s lower price, such as a promotional flyer or a product page link. Our team will then confirm the details are accurate and current, and if approved, we&apos;ll honour the lower price at the time of purchase.*</li><li style="font-size: 16px;"><strong>Online Orders</strong>: <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong><u>Contact us</u></strong></a> with the subject line &quot;Price match inquiry&quot;. Please include the below details in your email:<ul><li style="font-size: 16px;">Your name, email address, and phone number</li><li style="font-size: 16px;">The product you want to price match (include the link)</li><li style="font-size: 16px;">The competitor&apos;s price and product page link</li><li style="font-size: 16px;">A screenshot or other documentation of the lower price</li></ul></li></ul><h2 id="how-soon-will-i-hear-back-from-your-team"><strong>How soon will I hear back from your team?</strong></h2><p>Our team will review your request and aim to respond within 1 to 2 business days.</p><h2 id="ive-already-placed-my-order-can-you-still-match-the-price"><strong>I&apos;ve already placed my order. Can you still match the price?</strong></h2><p>We cannot price match once you have already placed your order. We must receive and approve your price match inquiry before you place your order.</p><h2 id="can-the-price-match-guarantee-be-combined-with-other-promotions-or-offers"><strong>Can the Price Match Guarantee be combined with other promotions or offers?</strong></h2><p>No, the Price Match Guarantee cannot be combined with other promotions, sales, discounts, or offers. Only one offer can be applied at a time.</p><p id="isPasted">*Please note that our team reserves the right to reject price match inquiries at their discretion. Items that are on sale at other retailers may not always be eligible for price matching. Shipping fees are excluded from our Price Match Guarantee.</p>

Price match guarantee

Information about our subscribe & save program and how to manage your subscriptions.

<p id="isPasted">YesWellness.com offers a convenient <strong>Subscribe &amp; Save</strong> option for select items. Products eligible for subscriptions are marked on the product page with &#x201C;Subscribe &amp; Save&#x201D; or &#x201C;One-time purchase&#x201D; options. Enjoy savings such as <strong>5% off</strong> when you choose automatic deliveries every month or based on the schedule that works best for you.</p><h2 id="how-do-subscriptions-work"><strong>How do subscriptions work?</strong></h2><p>When you purchase a subscription, you&apos;ll receive repeat deliveries based on the schedule you choose (e.g., every 1 month). Your payment details will be stored securely, and you&#x2019;ll be charged for each delivery unless you choose to pay in advance.</p><p>Some subscriptions may auto-renew at the end of the selected duration. If you prefer not to auto-renew, you can cancel your subscription before the renewal date.</p><h2 id="how-can-i-cancel-or-modify-my-subscription"><strong>How can I cancel or modify my subscription?</strong></h2><p>We understand flexibility is key. That&apos;s why we&apos;ve made it super easy for you to view and make changes to your subscriptions through our login-free portal. Just save your subscription order confirmation email, and follow the link inside anytime to manage or cancel your subscriptions.</p><h2 id="can-i-skip-my-next-order-instead-of-cancelling"><strong>Can I skip my next order instead of cancelling?</strong></h2><p>Yes, you can skip your next scheduled order without cancelling your subscription. Manage your subscription through the link provided in your subscription order confirmation email and select the option to skip the upcoming delivery.</p><h2 id="can-i-return-subscription-items"><strong>Can I return subscription items?</strong></h2><p>Subscription items are subject to our standard returns policy. For details on returns and refunds, please refer to our <a href="https://yeswellness.gorgias.help/en-US/returns-and-exchanges-policy-266617" rel="noopener noreferrer" target="_blank"><strong><u>Returns Policy</u></strong></a>.</p><h2 id="what-is-a-pre-order"><strong>What is a pre-order?</strong></h2><p>For pre-orders, you are purchasing an out-of-stock or soon-to-be-available product. Depending on the product, you may be charged in full or be required to make a partial deposit. Once the item is available, we&#x2019;ll fulfill the order and charge the full or remaining payment.</p><p>If your pre-order has not been fulfilled, you may cancel it at any time. Once fulfilled, cancellation is no longer possible, but you may request a refund.</p><h2 id="how-does-try-before-you-buy-work"><strong>How does Try Before You Buy work?</strong></h2><p>With the Try Before You Buy option, we authorize your payment method at the time of the order, but you won&#x2019;t be charged immediately. You&apos;ll have a set period to decide whether to keep the item. If you keep the item, we&#x2019;ll charge your payment method at the end of the trial period. If not, simply return the item before the trial period ends to avoid being charged.</p>

Subscribe & save

<h2 id="isPasted"><strong>Do you offer gift cards?</strong></h2><p>Yes, we do offer <a href="https://www.yeswellness.com/products/yeswellness-com-gift-card" rel="noopener noreferrer" target="_blank"><strong><u>gift cards</u></strong></a> that can be used towards any product on our website. They make great gifts for family, friends, and co-workers!</p><h2 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h2><p>Gift cards have no expiration date.</p><p><br></p>

Gift cards

<h2 id="isPasted"><strong>How can I get an official invoice for insurance?</strong></h2><p>We understand that some customers may need an official invoice for insurance purposes. Below is a quick guide on how to obtain a paid invoice receipt. Please check with your insurance provider to confirm coverage before purchasing.</p><h2 id="how-can-i-request-an-official-invoice-for-insurance"><strong>How can I request an official invoice for insurance?</strong></h2><p>To request a paid invoice receipt, please reach out to our customer support team.</p><p>When contacting customer support, please provide your order number and any other relevant details to help us locate your purchase quickly.</p><p>Our team will process your request and send you a paid invoice receipt via email.</p><h2 id="is-it-possible-for-you-to-bill-my-insurance-directly"><strong>Is it possible for you to bill my insurance directly?</strong></h2><p>No, we do not offer direct billing for MSP (Medical Services Plan) or any other insurance providers. You will need to submit the paid invoice receipt to your insurance company for reimbursement.</p><p>If you have any additional questions or need further assistance, please do not hesitate to contact our customer support team. We&apos;re here to help!</p>

Invoices

Information about sales, promos, coupons & discount codes

<h2 id="isPasted"><strong>Do you offer sales, promos, coupons &amp; discount codes?</strong></h2><p>At YesWellness.com, we aim to provide our customers with the best deals and promotions. Please review the following guidelines and FAQs regarding our discount codes and promotions.</p><p><a href="https://www.yeswellness.com/pages/sales-promos" rel="noopener noreferrer" target="_blank"><strong><u>View our current Sales &amp; Promos here.</u></strong></a> *</p><p>* YesWellness.com reserves the right to deactivate or change offers, coupons, sales, and promotions at any time without prior notice. Certain coupon codes and promotions cannot be combined. All coupon discounts are in CAD. Exclusions and terms may apply.</p><h2 id="how-do-i-receive-a-discount-code-for-my-first-order"><strong>How do I receive a discount code for my first order?</strong></h2><p><span style="color: rgb(226, 80, 65);">* Please note that welcome discount codes are seasonal and may be paused during certain promotional periods. You can refer to the terms of the opt-in method you are using for current offers available.</span></p><p>To receive a discount code for your first order, <a href="https://www.yeswellness.com/pages/email-sign-up" rel="noopener noreferrer" target="_blank"><strong><u>subscribe to our email newsletter</u></strong></a>. This limited-time offer is valid for new email subscribers only on purchases over a certain amount. Please review the terms and conditions provided in the email.</p><p>Already an existing email subscriber? You&apos;ll be the first to hear about sitewide sales and exclusive offers.</p><h2 id="i-subscribed-to-your-newsletter-but-havent-received-my-discount-code-what-should-i-do"><strong>I subscribed to your newsletter but haven&apos;t received my discount code. What should I do?</strong></h2><p>If you haven&apos;t received your discount code, please check your spam folder or refresh your inbox and wait a couple of minutes. Additionally, ensure that support@yeswellness.com is added as a contact in your email provider.</p><p>Please note that if you are already an existing email subscriber, you will not receive the new customer coupon code.</p><h2 id="what-should-i-do-if-my-discount-code-isnt-working"><strong>What should I do if my discount code isn&#x2019;t working?</strong></h2><p><span style="font-size: 16px;">If your discount code isn&#x2019;t working, please check the following:</span></p><ol><li style="font-size: 16px;">Ensure the code has not expired.</li><li style="font-size: 16px;">Verify that the code is being applied to eligible items and meets the minimum purchase amount if applicable.</li><li style="font-size: 16px;">Confirm that the code has been entered correctly, without any spaces or typos.</li><li style="font-size: 16px;">Make sure the code has not been used already, as some codes are single-use only.</li><li style="font-size: 16px;">If you are still experiencing issues, contact our customer support team for assistance.</li></ol><h2 id="are-there-any-items-excluded-from-promotions-and-discount-codes"><strong>Are there any items excluded from promotions and discount codes?</strong></h2><p>Yes, certain items may be excluded from promotions and discount codes. Please refer to the terms and conditions of each specific offer for details on exclusions.</p><h2 id="can-i-combine-multiple-discount-codes-or-promotions-on-one-order"><strong>Can I combine multiple discount codes or promotions on one order?</strong></h2><p>Certain coupon codes and promotions cannot be combined. Please review the terms of each offer for specific exclusions.</p><h2 id="can-i-apply-a-discount-code-after-placing-an-order"><strong>Can I apply a discount code after placing an order?</strong></h2><p>Unfortunately, we cannot apply a discount code to an order that has already been placed. Please ensure that you enter any discount codes at checkout before completing your purchase.</p><h2 id="how-often-do-you-offer-promotions-and-sales"><strong>How often do you offer promotions and sales?</strong></h2><p>We offer promotions and sales regularly. To stay updated on our latest deals, <a href="https://www.yeswellness.com/pages/email-sign-up" rel="noopener noreferrer" target="_blank"><strong><u>sign up for our email newsletter</u></strong></a> and follow us on social media.</p>

Sales, promos, coupons & discount codes

Email us about your order, product recommendations, or any other questions you may have. Our customer support team will respond to you within 1 business day.

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Information about payments, coupons, checkout, and gift cards.