Information about shipping and delivery times.

<h2 dir="ltr" id="isPasted">Shipping &amp; Delivery</h2><ul><li dir="ltr" style="text-decoration:none;">Enjoy free shipping on orders over $89 within Canada; shipping fees apply for orders below this threshold and for US shipments (see below for restrictions).</li><li dir="ltr" style="text-decoration:none;">Delivery times vary based on location and stock availability, with a processing time of 1-3 business days before shipping. Most Canadian orders ship within 1-10 business days. These estimates may vary during Canadian holidays and high-volume periods.</li><li dir="ltr" style="text-decoration:none;">Stay updated with order status through email notifications and online package tracking.</li><li dir="ltr" style="text-decoration:none;">We ship within Canada and to the US.</li></ul><h2 dir="ltr" id="shipping-costs">Shipping Costs&#xA0;</h2><h3 dir="ltr" id="shipping-within-canada">Shipping within Canada:&#xA0;</h3><div align="left" dir="ltr"><table><thead><tr><th style="vertical-align: top; background-color: rgb(209, 213, 216);">Order Value CAD (before tax and after discounts)</th><th style="vertical-align: top; background-color: rgb(209, 213, 216);">Shipping Fee (CAD)</th></tr></thead><tbody><tr><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$89 or more&#xA0;</td><td style="vertical-align: top; background-color: rgb(239, 239, 239);">Free Shipping *</td></tr><tr><td style="vertical-align: top; background-color: rgb(239, 239, 239);">Up to $89&#xA0;</td><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$9.95</td></tr></tbody></table></div>* See below for a list of items that do not qualify for free shipping.<h3 dir="ltr" id="shipping-to-the-united-states">Shipping to the United States:&#xA0;</h3><div align="left" dir="ltr"><table><thead><tr><th style="vertical-align: top; background-color: rgb(209, 213, 216);">Order Value CAD (before tax and after discounts)</th><th style="vertical-align: top; background-color: rgb(209, 213, 216);">Shipping Fee (CAD)</th></tr></thead><tbody><tr><td style="vertical-align: top; background-color: rgb(239, 239, 239);">Up to $99&#xA0;</td><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$9.95</td></tr><tr><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$100 to $150&#xA0;</td><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$39.95</td></tr><tr><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$150 to $300&#xA0;</td><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$59.95</td></tr><tr><td style="vertical-align: top; background-color: rgb(239, 239, 239);">Over $300&#xA0;</td><td style="vertical-align: top; background-color: rgb(239, 239, 239);">$79.95</td></tr></tbody></table></div>US orders may be subject to Customs and Duties fees. For more details, contact your local customs office.&#xA0;<h2 dir="ltr" id="items-not-eligible-for-free-shipping">Items Not Eligible for Free Shipping&#xA0;</h2>The following items are excluded from our free shipping policy:<ul><li dir="ltr" style="text-decoration:none;">Rumble Case</li><li dir="ltr" style="text-decoration:none;">Lilly of the Desert Aloe Vera&#xA0;</li><li dir="ltr" style="text-decoration:none;">Lumiere de Sel Crystal Salt Lamp (Jumbo &amp; Medium)&#xA0;</li><li dir="ltr" style="text-decoration:none;">Vega Shake Case&#xA0;</li><li dir="ltr" style="text-decoration:none;">Boo Bamboo Baby Wipe Case&#xA0;</li><li dir="ltr" style="text-decoration:none;">Purica MSM 11 lbs.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Purica Recovery EQ Extra Strength 5 kgs</li><li dir="ltr" style="text-decoration:none;">Blue Monkey Drink Case (or more than 10 bottles)&#xA0;</li><li dir="ltr" style="text-decoration:none;">Iso Pure Drink Case&#xA0;</li><li dir="ltr" style="text-decoration:none;">Guru Drink Case&#xA0;</li><li dir="ltr" style="text-decoration:none;">Koe Drink Case&#xA0;</li><li dir="ltr" style="text-decoration:none;">Protein Shake Tubs (5 lbs and higher from brands such as Mutant, Nutrabolics, Optimum Nutrition, Dymatize, Allmax, Precision, PVL, PS)&#xA0;</li></ul>This list is not exhaustive and may be updated at any time.&#xA0;<h2 dir="ltr" id="delivery-times">Delivery Times&#xA0;</h2><h3 dir="ltr" id="canada">Canada:&#xA0;</h3><div align="left" dir="ltr"><table style="margin-right: calc(4%); width: 96%;"><thead><tr><th style="width: 47.4095%; vertical-align: top; background-color: rgb(209, 213, 216);">Shipping Method&#xA0;</th><th style="width: 52.4216%; vertical-align: top; background-color: rgb(209, 213, 216);">Estimated Delivery Time</th></tr></thead><tbody><tr><td style="width: 47.4095%; vertical-align: top; background-color: rgb(239, 239, 239);">Expedited Shipping</td><td style="width: 52.4216%; vertical-align: top; background-color: rgb(239, 239, 239);">1-10 business days *</td></tr><tr><td style="width: 47.4095%; vertical-align: top; background-color: rgb(239, 239, 239);">Express Shipping</td><td style="width: 52.4216%; vertical-align: top; background-color: rgb(239, 239, 239);">Local &amp; Regional: Next business day *National: 2 business days *</td></tr></tbody></table></div><h3 dir="ltr" id="united-states">United States:&#xA0;</h3><div align="left" dir="ltr"><table style="margin-right: calc(4%); width: 96%;"><thead><tr><th style="width: 48.558%; vertical-align: top; background-color: rgb(209, 213, 216);">Shipping Method&#xA0;</th><th style="width: 51.2605%; vertical-align: top; background-color: rgb(209, 213, 216);">Estimated Delivery Time</th></tr></thead><tbody><tr><td style="width: 48.558%; vertical-align: top; background-color: rgb(239, 239, 239);">US Shipping</td><td style="width: 51.2605%; vertical-align: top; background-color: rgb(239, 239, 239);">4-14 business days *</td></tr></tbody></table></div>* Shipping times do not include the 1-3 business days required for order processing. Delivery times may be longer during peak periods such as holidays.&#xA0;<h3 id="isPasted">Update: Canada Post Strike</h3>Canada Post operations are currently impacted by a strike, which may cause shipping delays. Here&#x2019;s what you need to know:Affected Areas: Delays primarily affect shipments to P.O. boxes and remote postal codes. For non-affected locations, we are using alternative couriers such as UPS to ensure timely delivery.Existing Shipments: If your package has already shipped via Canada Post, it will be delayed until the strike ends. Once operations resume, your order will be shipped promptly. If you have a tracking number, please contact us, and we can flag your shipment to our Canada Post representative for follow-up.Current Updates: For the latest information on the Canada Post strike, please visit their status page.We apologize for any inconvenience this may cause and are working to ensure your orders arrive as quickly as possible. If you have further questions, please don&#x2019;t hesitate to contact us.<h2 dir="ltr" id="additional-shipping--delivery-information">Additional Shipping &amp; Delivery Information</h2><h3 dir="ltr" id="order-address-errors">Order Address Errors:&#xA0;</h3>Please verify your shipping address during checkout. If the address is incorrect, the order will be returned to sender. You will be responsible for additional fees to correct the address and reship the order.&#xA0;<h3 dir="ltr" id="in-store-pickup">In-Store Pickup:&#xA0;</h3>Skip shipping fees by selecting the &quot;Pick up&quot; option at checkout. You&apos;ll be notified when your order is ready for pickup. Bring your order confirmation email and valid ID for collection.<h3 dir="ltr" id="safe-drop-shipments">Safe Drop Shipments:&#xA0;</h3>We do not offer safe drop shipments. All orders must be received by someone at the delivery location.

Shipping & delivery policy

At YesWellness.com, we want you to be satisfied with your purchase. We offer refunds for unopened and unused products returned within 60 days of the order date. * &#xA0;* Please review product return exceptions and guidelines below.<h2 dir="ltr" id="returns--exchanges">Returns &amp; Exchanges</h2><ul><li dir="ltr">Unopened, unused products in original packaging: Eligible for a full refund within 60 days of purchase, provided they are returned in good condition.</li><li dir="ltr" style="text-decoration:none;">Defective or incorrect items: Please provide an image, and these items qualify for a full refund or exchange.</li><li dir="ltr" style="text-decoration:none;">Opened or used products: Not eligible for return.</li><li dir="ltr" style="text-decoration:none;">Non-returnable items: Face masks, perishable items, personal care products, cosmetics, clearance items, mattresses, and some sale items.</li></ul><h2 dir="ltr" id="sanitary-return-policy">Sanitary Return Policy</h2>We cannot accept returns of any opened or used products that cannot be properly sanitized. This includes items with cloth, foam, mesh, or other porous materials. If you are unsure about your product&#x2019;s eligibility, please <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> for more information.<h2 dir="ltr" id="return-process">Return Process</h2><ol><li dir="ltr" style="text-decoration:none;">Contact Us: Before returning any item, please <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> with your order number, product description, and reason for return.</li><li dir="ltr" style="text-decoration:none;">Return Approval: We&#x2019;ll confirm if your return is eligible and provide return instructions. We may require a photo to determine eligibility.</li><li dir="ltr" style="text-decoration:none;">Return Label: Once approved, we will send you a return mailing label via email from Canada Post. You can then print the return label and stick it back onto the parcel before dropping it off at the post office.</li></ol><h2 dir="ltr" id="refund-timeline">Refund Timeline</h2>Refunds are typically processed within 4 weeks of shipping the return. This includes time for transit (5-10 business days), processing (3-5 business days), and bank processing (5-10 business days).<h2 dir="ltr" id="us-returns">US Returns</h2>At this time, we are unable to accept returns from US locations. Please ensure your order is final before purchasing if you are located in the United States.<h2 dir="ltr" id="product-return-exceptions--guidelines-about-returnable-conditions">Product Return Exceptions &amp; Guidelines About Returnable Conditions</h2><h3 dir="ltr" id="final-sale--no-return">Final Sale &#x2013; No Return:</h3><ul><li dir="ltr" style="text-decoration:none;">Special/custom orders</li><li dir="ltr" style="text-decoration:none;">Incontinence products (pads, diapers, bed pads/mattress protectors)</li><li dir="ltr" style="text-decoration:none;">Swimwear, bathing suits, and panties</li><li dir="ltr" style="text-decoration:none;">Face masks &amp; PPE</li><li dir="ltr" style="text-decoration:none;">Mattresses</li><li dir="ltr" style="text-decoration:none;">Cosmetics</li><li dir="ltr" style="text-decoration:none;">Clearance items</li><li dir="ltr" style="text-decoration:none;">Baby products (baby food, infant formula, diapers, bedding accessories, furniture)</li><li dir="ltr" style="text-decoration:none;">Personal care products (ostomy products, compression apparel, condoms, contraceptive products, OTC medications, sexual wellness products, supports and braces, menstrual products)</li><li dir="ltr" style="text-decoration:none;">Food &amp; snacks</li></ul><h3 dir="ltr" id="sealed-in-original-packaging-never-opened">Sealed in Original Packaging (Never Opened):</h3><ul><li dir="ltr" style="text-decoration:none;">Bath safety products (bath, shower)</li><li dir="ltr" style="text-decoration:none;">Foot baths/spas</li><li dir="ltr" style="text-decoration:none;">CPAP equipment</li><li dir="ltr" style="text-decoration:none;">Bedding (pillows, sheets, blankets)</li><li dir="ltr" style="text-decoration:none;">Breast pumps &amp; accessories</li><li dir="ltr" style="text-decoration:none;">DR-HO&apos;S products</li><li dir="ltr" style="text-decoration:none;">Thermometers</li></ul><h3 dir="ltr" id="original-packaging-no-wear-marks">Original Packaging, No Wear Marks:</h3><ul><li dir="ltr" style="text-decoration:none;">Rollators</li><li dir="ltr" style="text-decoration:none;">Walkers</li><li dir="ltr" style="text-decoration:none;">Wheelchairs</li></ul><h3 dir="ltr" id="tags-on-original-packaging-no-signs-of-wear">Tags On, Original Packaging, No Signs of Wear:</h3><ul><li dir="ltr" style="text-decoration:none;">Amoena bras</li><li dir="ltr" style="text-decoration:none;">Amoena shirts</li></ul><h2 dir="ltr" id="warranty">Warranty</h2>We offer a 60-day warranty for unopened products. Returns or exchanges for faulty/defective products depend on the brand&#x2019;s response and may involve submitting images or videos for evaluation. Please note we are not able to provide technical services.For questions or assistance, please <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our team</a> before returning any items.

Returns & exchanges policy

Information about order changes and cancellations.

<h2 id="can-i-change-my-order">Can I change my order?</h2>We can only change orders that have not been processed for shipping yet.Once your order is prepared for shipping, shipped, or delivered, then we cannot accept any edits to your order.To make changes to your order, please <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> as soon as possible.<h2 id="can-i-cancel-my-order">Can I cancel my order?</h2>Once an order has been shipped to you from our warehouse, the order cannot be cancelled. You will need to <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> to initiate the return.

Changes & cancellations

Information about order status and tracking.

<h2 id="isPasted">How do I check the status of my order?</h2>As soon as your order is placed, you will be charged at the time of purchase. You will then be sent a confirmation email that includes your invoice and order details.When your order has shipped, you will receive an email notification from us which will include a tracking number and shipping information you can use to check its status. Please allow a few days for the tracking information to become available.<h2 id="isPasted">Where is my order?</h2>If you haven&#x2019;t received your order and your delivery estimate has passed, please <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> with your name and order number, and we will look into it for you.<h2 id="isPasted">What should I do if my package shows &apos;delivered&apos; in the tracking information but I can&apos;t locate it?</h2>If the tracking information states that your package has been delivered, but you cannot locate it, please check for the following:<ul><li style="font-size: 16px;">Is a note left on my door stating to pick it up at the post office?</li><li style="font-size: 16px;">Does a neighbour or building manager have the package?</li><li style="font-size: 16px;">Is the package hidden near my porch, garage, or shrubs around my home?</li></ul>Sometimes, couriers will leave packages in areas they determine to be safe, if no one answers the door. Unfortunately, this is a Canada Post policy and YesWellness.com is not liable for lost orders, packages that are delivered incorrectly, or shipments that are deemed undeliverable.If you cannot locate your package and your tracking information states that it has been delivered, please <a href="https://www.yeswellness.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> immediately and we will look into the issue for you.<h2 id="my-package-shows-undeliverable-in-the-tracking-information-what-now">My package shows &apos;undeliverable&apos; in the tracking information. What now? </h2>If a shipment has been deemed as undeliverable and is sent back to YesWellness.com, we will provide you with a full refund (minus shipping costs). Undeliverable orders will not be reshipped, and instead, a new order should be placed.<h2 id="what-happens-if-i-accidentally-made-an-order-address-error">What happens if I accidentally made an order address error?</h2>Please double check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.If you incorrectly entered your address during the checkout process, it will be &quot;Returned to Sender&quot; via Canada post. For this reason you will be charged an additional fee before the corrections to your address will be made. You will be contacted regarding the cost of the return and reshipment of your order.

Order status & tracking

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